Public Speaking: 5 Tips on Handling HecklersJune 24th, 2010 by Frank Damelio
Are you intimidated by hostile audiences? Public speaking can be daunting enough, but when you are faced with a tough or hostile audience, it can be petrifying. Below are some techniques to set the battlefield in your favor. By employing these, you will gain the upper ground and successfully stave off much of the attack.
1) Stop the attack before it starts.
If you are afraid of being knocked off track with difficult questions, avoid them up front by saying: “I have 30 minutes with you, and I will keep within that time. During the presentation I’ll probably answer many of the questions you have, so please make a mental note of questions and save them until the end. I’ve budgeted 10 minutes at the end; so we can address them.”
2) Don’t give them a chance to pre-empt you.
If you have handouts, wait until your presentation is over to distribute them; otherwise people will read ahead, find mistakes and formulate tougher questions.
3) Stop the monopolizer before he starts.
At the beginning of Q&A say, “we have 10 minutes for all Q&A and I want to make sure that everyone who has a question gets a chance, who would like to go first?” If nobody raises their hand, you start things off by saying, “A question I’m often asked is . . .”
4) No dead time.
Moving briskly and purposefully is a magician’s trick to keep the questioners quiet. When you are on course and in control, it feels awkward for the heckler to chime in. Once there is a break in your flow, he’ll jump right in.
5) Give them no fuel to attack by being likeable.
Be there early and greet attendees as they arrive. Chat with them and make it personal.
Look and act confidently but speak humbly.
Mention in the beginning that you will be sure to keep within your allocated time: “I have thirty minutes to update you, and I’ll be sure to stay within that time period.” They can’t help but to like that.
If you feel you know less than your audience and you are going to be fielding many tough questions: “I may not have all the answers, but I’ll tap into our experts in the audience during Q&A.”
Caveat: Many times you want open discussion and probing questions. This vlog is not about fostering that environment. On the contrary it is for those who seek to avoid a challenging or hostile environment. Not all techniques are universally applicable. Use your judgment.
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